Refund Policy

Returns and quality claims are evaluated on shipment integrity, product identity, packaging condition, and conformity with the applicable lot-specific analytical specification. BioFunction Labs does not evaluate products on therapeutic effect, clinical outcome, or personal use, and does not ask customers about any such use.

If a shipment arrives damaged, incorrect, incomplete, or does not conform to the analytical specification reported in the Certificate of Analysis for the lot supplied, contact us within 7 days of delivery with the order number, the lot number on the container, and photographs of the packaging and container as received. We will replace the affected items or issue a refund for them.

Because a research material’s analytical condition depends on how it has been stored and handled once it leaves our control, we cannot accept the return of a correctly fulfilled shipment received in conforming condition. Orders correctly fulfilled and delivered are final.

Orders can be cancelled for a full refund at any time before they ship. An order held for compliance review can be cancelled at any point during the review, and an order we decline after review is not charged.

Approved refunds are returned via the original payment method where possible. Allow a few business days for the refund to appear, depending on your payment provider.

To raise a claim, email contact@biofunctionlabs.com with your order number and lot number. See also our Shipping Policy and Terms of Sale.